Privacy Policy

Sunbury Ford is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Sunbury Ford manages personal information. It is structured as follows:

Personal information Sunbury Ford collects
Use and disclosure of personal information
Automated decision making
Cookies
Links to other websites
Marketing
Overseas transfers
Access and correction
Contacting Sunbury Ford and complaints
Changes to Privacy Policy

1. Personal information Sunbury Ford collects

The main types of personal information Sunbury Ford collects and holds are:

contact and identification information for individuals seeking to buy or sell vehicles with Sunbury Ford such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
vehicle and servicing details for Sunbury Ford's customers including vehicle registration, vehicle purchase details, service appointment bookings;
finance details for Sunbury Ford's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
contact details for individuals working for Sunbury Ford's business partners and suppliers;
information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
other information provided by individuals while interacting with Sunbury Ford.

Sunbury Ford collects personal information in the course of running its business in a range of different ways, typically through:

interactions with individuals (e.g. through any records Sunbury Ford keeps of telephone calls, or emails received, or messages sent to Sunbury Ford or posted on Sunbury Ford's pages on social media);
Sunbury Ford's website;
use of social media;
employment applications;
third party service providers; and
provision of customer service and support.

Where practicable, Sunbury Ford collects personal information in connection with running its business directly from the individual concerned. On occasion Sunbury Ford may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Sunbury Ford stores personal information in electronic and paper form.

Sunbury Ford uses and discloses personal information as follows:

to source vehicles and sell them to Sunbury Ford's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
to manage arrangements with Sunbury Ford's customers and prospective customers;
to obtain products, services or information from Sunbury Ford's suppliers;
to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Sunbury Ford knows about them);
to operate and manage Sunbury Ford's website, social media and other communications and media channels;
subject to applicable laws, to conduct marketing;
for processing and assessing employment applications; and
for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Sunbury Ford. For example, Sunbury Ford may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. Sunbury Ford also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Sunbury Ford uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Sunbury Ford uses in the operation of the computer program is browsing history on Sunbury Ford's websites, name, contact information, and other information you may input into Sunbury Ford's websites. The level of human oversight Sunbury Ford provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Sunbury Ford's staff.

4. Cookies

Sunbury Ford uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Sunbury Ford's web server. Sunbury Ford may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Sunbury Ford's platforms and those social media platforms. Sunbury Ford's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Sunbury Ford's website.

5. Links to other websites

Sunbury Ford's website may contain links to third party websites. Sunbury Ford does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Sunbury Ford and do not wish to receive these communications from Sunbury Ford in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Sunbury Ford.

7. Overseas transfers

Sunbury Ford's website/s are hosted in Australia. On occasion, a third party service provider Sunbury Ford engages or that Sunbury Ford is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Sunbury Ford holds about them by contacting Sunbury Ford during business hours on 03 9744 2311 or via the contact page.

Sunbury Ford may require an individual making a request to verify their identity before processing their request.

Sunbury Ford will aim to respond to all requests promptly and within 30 days.

Sunbury Ford may refuse a request where permitted or required by law. Sunbury Ford will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Sunbury Ford and complaints

If you have any queries, concerns or complaints about how Sunbury Ford handles your personal information please contact Sunbury Ford during business hours on 03 9744 2311 or via the contact page. Sunbury Ford may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Sunbury Ford can understand the nature of your concern. In most cases, Sunbury Ford will ask that you put your request in writing.

Sunbury Ford takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Sunbury Ford's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

Phone: 03 9744 2311
Mailing Address: 107 Horne St, Sunbury, VIC, 3429

10. Changes to Privacy Policy

Sunbury Ford may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.